Terms and Conditions
CPD Health Courses Rights
CPD Health Courses reserves the right to change, alter, amend and update these Terms & Conditions at any time without prior notice.
When you book a course with CPDHC you are agreeing to the following terms and conditions.
By attending any of our theory or practical courses you are agreeing to comply with and be bound by the following terms & conditions.
The course may consist of a theory and a practical component or may be an online theory program only.
In the case of a course that consists of both theory as well as a practical component, users will not be able to split or divide course payments. Full payment is required before commencing any course.
Dry needling Course Pre-requisites
All students must demonstrate that they have a command of the English language as well as oral & written communicative skills. This is for the purpose of understanding the theory & practical content and to participate in the DN Intoductory, DN Advanced and DN RMT courses. Please click this link: English language requirements.
CPD HC reserves the right to refuse a booking on the basis that the participants qualifications & prior experience is not sufficient to safely practice on others during the practical course as well as on patients after the course.
The theory component of a course must be successfully completed prior to attending the practical component.
A period of 48 hours is normally required between completing the theory component & attending a practical session. This is to allow for completion of all administration requirements & to ensure eligibility to attend the practical component of a course. Please contact us if you would like to enrol less than 48 hours prior to the practical course.
Your place is confirmed once you receive a receipt from CPDHC by email. This receipt commences a binding agreement between “you” & CPDHC.
A Certificate of Completion will only be provided on successful completion of the theory & practical elements of a course and if full payment has been received.
CPD Health Courses Dry Needling courses are open to Physiotherapists, Osteopaths, Chiropractors, Myotherapists, GP's, Remedial Massage Therapists, Occupational Therapists, Podiatrists, Exercise Physiologists, Musculoskeletal therapists, Registered Nurses and Chinese Medicine practitioners (AHPRA registered Acupuncture division).
The DN Intoductory course is also open to Physiotherapy, Osteopathy, Chiropractic, Myotherapy, Medical, Podiatry & Chinese medicine undergraduates who are in their final year of study.
Undergraduates are unable to use dry needling therapy on patients until they have obtained professional indemnity insurance that covers them for dry needling therapy.
It is the responsibilty of the practitioner to ensure they have the relevant qualification to join their chosen Dry Needling course.
The pre-requisite for enrolling into Dry Needling Advanced is to have successfully completed the CPD Health Courses Dry Needling Introductory course (or equivalent).
Pre-requisites for MLMR Advanced
The pre-requisite for enrolling into MLMR Advanced is to have successfully completed the CPD Health Courses MLMR Introductory course or equivalent. Please contact CPD HC for more information regarding eligibility.
The CPD Health Courses Dry Needling Intro & Advanced courses meet the standard required for professional indemnity insurance with regards to Dry Needling Therapy and fulfil the AHPRA CPD requirements (36-CPD hours).
This program was fully accredited by the APA (Australian Physiotherapy Association) and allocated 20 CPD hours (32 points).
This program has been assessed by Osteopathy Australia and accredited 20 CPD hours.
This program has been assessed by the Chiropractors' Association of Australia (National) Ltd, an approved assessing body of the Chiropractic Board of Australia and allocated 20 Formal Learning Activity Hours. (20 FLA hours).
This Dry Needling course is an IRMA Approved Provider for CPE.
This program has been granted accredited by the APA (Australian Physiotherapy Association) and allocated 16 CPD hours (32 points).
This program has been assessed by Osteopathy Australia and accredited 16 CPD hours.
This program has been assessed by the Chiropractors' Association of Australia (National) Ltd, an approved assessing body of the Chiropractic Board of Australia and allocated 16 Formal Learning Activity Hours (16 FLA hours).
This Dry Needling course is an IRMA Approved Provider for CPE.
Professional Indemnity Insurance
CPD HC advises all practitioners to check with their professional indemnity insurer before joining the course, that they will be covered to use dry needling therapy subject to successful completion of CPD Health Courses DN Introductory course / DN Advanced course / 80-hr DN course.
The CPD HC 80-hr Dry Needling course meets the standard required for professional indemnity insurance with regards to Dry Needling Therapy (including AON / Arthur J Gallagher/ Insurance House).
Pregnancy & Practitioners unable to be needled on practical course
If you are pregnant, you may attend the practical course but only needle other participants. Please inform CPD HC prior to enrolment. You'll need to bring a friend / relative who you'll needle through out the course duration.
Health Questionnaire & Consent forms
Please click here to view the Health Questionnaire and consent form
All course fees are quoted in (AUD) & are inclusive of GST.
All payments must be made in Australian Dollars (AUD).
All course payments are made through CPDHC website via Stripe. You can pay via Stripe using your credit/ debit card.
CPDHC holds no credit card details including information.
CPDHC cannot be held liable for any issues related to credit card payments where there has been misuse or fraud.
A Stripe receipt will be sent to you via email after payment.
Confirmation of your booking will be sent to you via email.
Access to the online theory Program will be made available once full payment has been received (unless a payment plan has been set up).
Course fees must be paid in full before participation in the practical course (including payment plans).
Cancelling your practical course
1. More than 28 days notice from an initial practical course commencement;
A fee equal to 50% of the course fee will be charged to the user.
2. Less than 28 days notice from an initial practical course commencement:
A fee equal to 75% of the course fee will be charged to the user.
3. Less than 7 days notice from an initial practical course commencement:
A fee equal to 100% of the course fee will be charged to the user.
Please be aware that once a student transfers from their first practical course enrollment to later practical course (with full course payment) and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee regardless of the time prior to the later practical course commencement.
Please be aware that once a student transfers from their first practical course enrollment to later practical course (with a partial/ fully paid payment plan) and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement.
Cancellation of a practical course by us
In the unlikely event that CPDHC cancels a practical course, we will provide as much notice as possible.
If a practical course is cancelled, the enrolled participants will be offered a transfer into another practical course at no extra charge.
If there are no suitable practical courses available, enrolled participants will be offered a full refund.
CPDHC will refund payments with respect to practical course fees, less any bank or credit card fees.
CPDHC will not be liable for losses incurred such as accommodation bookings, travel arrangements or any other costs incurred by the user other than the course fees themselves.
CPD Health Courses may cancel a practical course due to unforeseen circumstances such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.
A decision regarding refunds will be made according to the unforeseen circumstance. CPDHC will not be liable for any other losses or costs incurred by the user other than the course fees themselves.
Cancellation of a theory program by you
Refund requests must be submitted by email.
Failure to do so may result in the forfeiture of course fees previously paid.
Requests must be accompanied with your receipt or another proof of identity.
Refunds will be issued by electronic funds transfer into the account from which the payment was made from.
Participants may need to provide their bank account details for the transfer.
Refunds will be made within 14 days of receiving the written request.
Cancellation of your pure online theory program booking;
- Less than 4 weeks after course payment:
No fee will be charged whether the participant has started the online program or not.
- More than 4 weeks after course payment:
An administration fee equal to 100% of the course cost will be charged whether the participant has started the online program or not.
Transferring to another practical course with full payment or payment plan
Transferring to another practical course:
DN Introductory, DN Advanced, 80-hr DN course, DN Masterclass, DN Supplementary course, MLMR, Dr Dommerholts Pelvic Pain or Common Conditions course.
There is a $100.00 Transfer Fee each time a practical course transfer is requested, regardless of the time before practical course commencement.
Access to online theory modules will be extended to the new Practical Course date once the transfer fee has been received and payment plan installments are up to date.
Payment plan installment dates will continue according to the 1st Payment Plan. Failure to make these payments on time will cause access to the online theory modules to cease until the payments are up to date.
All practical courses need to be completed within 12 months of enrolment in the first practical course or from the date of going On Hold regardless of practical course transfers (as of September 2017).
If a practitioner has not completed the practical course within that 12 months, they will need to re-enrol in another course and pay the standard course fee.
Please note: 80-hr DN Course: Transfer fees do not relate to Advanced training deferment after successful DN Introductory Practical Test completion on Saturday. Please refer to: Defering your Practical Course.
There's a maximum of 3 transfer places available per practical course. Once these have been taken, practitioners will be offered the next available place.
Transfer places are not guaranteed until the transfer fee has been received.
Practitioners will be offered the next available practical course place.
Transferring your practical course enrollment to a colleague
A $100 transfer fee will apply when a practitioner enrols to complete the course him/ herself but decides he/ she cannot attend & would like a colleague to take his/ her place instead..
Deferring your Practical course
Putting your Practical course On Hold
If CPD HC have not received a Payment Plan installment within 2 weeks of the due payment date, CPD HC administration will put the practitioners enrolment On Hold. The practitioners place on the practical course cannot be held. There will be a $100.00 administration fee in order to re-gain access to the online theory program and transfer to another practical course. The payment plan instalments will be put on hold.
There's a $50 administration fee applied to all refunds.
- DN Introductory Course
- DN Advanced Course
- DN Introductory & Advanced Bundle Course
- 80-hr DN Course
- DN Masterclass
- Supplementary course
- Failure to meet English Language requirements
- Unsafe practice
- Failure to meet course pre-requistes
- Late arrival
- Non attendance
Non Attendance/ Late Attendance
Failure to attend your practical course without notice; your fees cannot be refunded.
Practitioners will need to pay another course fee to attend the practical course at a later date.
Late attendance to your practical course; your fees cannot be refunded & you will need to rebook.
- DN Introductory Course
- DN Advanced Course
- DN Introductory & Advanced Bundle Course
- 80-hr DN Course
Waitlist policy for practical courses
Participants can register & place themselves on a waitlist if their chosen practical course date is full.
No payment is necessary until participants have enrolled in the practical course.
When participants are placed on a waitlist, they don’t have a place on that practical course until they are contacted by email/phone informing them of an available place on their chosen course.
Course participants need to have successfully completed the online assessment task/s at least 48 hours prior to joining the waitlisted practical course.
If a space becomes available 2 weeks before the practical course start date;
We’ll endeavour to contact waitlist participants via email/ phone, in the order that they are on the waitlist.
We’ll allow 24 hours for anyone we have contacted, to contact us before releasing the space to the website.
If a space becomes available 10 days before the practical course start date:
We’ll email everyone on the waitlist & allow 24 hours for anyone to contact us.
After that time we’ll remove all those on the waitlist & release the space to the website, thereby allowing any eligible person to book the space whilst it remains available.
If a space becomes available less than 5 days before the practical course start date:
We’ll email everyone on the waitlist to inform them of the space.
We’ll then remove all those on the waitlist & release the space to the website, thereby allowing any eligible person to book the space whilst it remains available.
CPD Health Courses reserves the right to remove anybody from any waitlist according to the above policy.
Places are dependant on availabilty.
To receive a discount, the discount code must be applied at the time of purchase.
It is the participants responsibilty to ensure that all relevant fields are entered on the registration page & updated by the participant accordingly.
In the case where a professional body requires CPD Health Courses to offer a member discount, this discount will be honoured in full.
From time to time CPD Health Courses announces special offers & discounts that students can apply to courses they enrol in.
Where the member discount is greater than the value of any special offer or discount offered by CPD Health Courses, the difference shall be credited to the student.
Bundle discount: this discount cannot be used in conjunction with any other offer/ discount.
If you're a previous CPD Health Courses DN Introductory student:
Send a friend to any of our DN Introductory courses. Once they enrol, you & your friend will receive a discount.
Your reward - you'll receive a Gift Voucher worth $50 off a Dry Needling Advanced program when your friend enrols & pays for any DNT course within 1 month of YOUR course completion.
Your friends reward - after entering the Discount Code (on the checkout page) provided by you, your friend will receive $50 off any DNT course they enrol & pay for.
The $50 discount is in addition to the current $100 discount on Dry Needling Introductory /Dry Needling Advanced courses. When the discount code / gift voucher code is added on the checkout page, the discounted course price will be automatically calculated at that time.
To receive your GV, please send us who you've refered. We'll then send you a gift voucher that can be used towards your next course (valid for 12 months after your friends purchase).
You can use your $50 discount towards our upcoming Dry Needling Advanced course once the course date has been posted on our website.
To receive any discount, the discount code/ gift voucher code must be applied at the time of course purchase.
One reward redeamable per course.
Personal possessions safety & security
CPDHC cannot be held responsible for damage and/or loss to your personal possessions while attending a practical course.
Each student that attends a CPDHC practical session must complete a Health Questionnaire & Consent Form at least 7 days prior to attending the course. Failure to do so may disqualify attendance.
CPDHC reserves the right to not award a participant with a certificate of attendance should the instructor feel that the student has not met the required standard.
CPDHC reserves the right to refuse a booking on the basis that a participants qualifications & prior experience is not sufficient in order to safely practice on others during the course as well as patients after the course.
CPDHC practical components require that each participant act as a model for another participant. They must be willing to do so in order to attend the practical session. They must also be physically able to take part in all practical sessions.
CPDHC reserves the right to remove any participant from a course if their behaviour is deemed by the tutor to be detrimental to the group, unsafe or adversely affecting the groups' enjoyment. CPDHC will not be liable for any refund in these circumstances.
Video & Photography
CPD HC also reserves the right to take photographic images & video during practical courses. The purpose of these images is to improve products, promote courses & for research.
Students who attend a CPD HC practical session who do not wish to be photographed for the purposes of these images is to improve products, promote courses & for research need to advise us in writing 48 hours prior to the start of the practical course.
Taking photos or recording video by students attending a practical course is strictly prohibited & a breech of CPD Health Courses intellectual property copyright.
Please note that CPD HC online programs are not available on ipad at present.
CPDHC takes no responsibility for failure of users to have the correct hardware to use this site. All users should read the minimum hardware requirements below prior to joining or buying eLearning Programs.
Windows PC: Operating System: Windows XP/Vista
Macintosh: Operating System: Mac OSX 10.5
An Internet connection is also required as well as the ability to listen to sound through your computer sound card & and the ability to view video through your computer video card.
The following plug-ins may be necessary if movies and animations have been used as part of your online subject:
- PDF file reader such as Adobe Acrobat
- Windows Media Player
- Real Player
- Quick Time
- Flash Player
CPDHC cannot take any responsibility for the failure of users hardware, software or Internet connection loss, drop out or quality deterioration during any online streaming of eLearning Programs. It is up to the user to ensure sufficient Internet connection speeds & sufficient upload download permissions quota with their individual ISP. The recommended broadband speed is a minimum speed of 256/64 Kbps (Download/Upload)
Online theory Troubleshooting
Here are the most likely causes of Online Theory issues:
- You may not be using our recommended browser. Please use Chrome to access & complete your online theory. Here's the CPD HC website URL: http://www.cpdhealthcourses.com/index/
- Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.
- Our Online theory program is NOT compatible with iPad or Windows Tablets. Please ensure that you use a laptop or desktop computer and that you have performed a software update.
Clearing Your Cache
- Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.
- You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.
- In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.
Please ensure you've tried all these solutions and feel free to get back to us with any more issues. 99% of issues are resolved by trying the solutions above.
CPDHC have taken every step to ensure that our website remains active and online at all times. However, CPDHC takes no responsibility for & will not be liable for the website being temporarily unavailable due to technical issues beyond our control. This includes our LMS, videos, audio and or any graphic or text as part of our eLearning programs.
CPDHC may not be held liable for any information obtained from this site, which may be used in a clinical setting. It is the sole responsibility of the user viewing or participating in this content to decide how this information is used in a clinical setting and applied to patients.
The information contained on this website and in CPDHC online eLearning programs has been prepared with the highest care, research & professional diligence.
However, the information is not designed to replace appropriate & relevant tertiary education courses & hands on practice. It is the sole responsibility of the user to ensure that they have satisfied themselves that they will apply the information provided only where they feel it is safe to do so and they have adequate training & knowledge in the skills required.
If you have any complaints or concerns about any aspect of CPDHC eLearning programs or practical courses you should bring them to our attention as soon as possible. Once we receive your written complaint we will endeavour to rectify or resolve your concern within 7 days if possible.